Contact Us
Have Questions or Feedback?
We'd love to hear from you. Whether it's a bug report, feature request, or just a thank you — every message helps us make the tool better for exam aspirants.
How to Reach Us
For private inquiries: hello@kbimageresizer.com. We typically respond within 24–48 hours.
Twitter / X
Follow @kbimageresizer for updates, tips, and quick questions.
Quick Answers (Check First)
Most questions are already answered below. Check these before reaching out — you'll get your answer faster.
My photo was rejected by the portal. What do I do?
First, verify the exact current specification on the official portal website — requirements change. Our presets are based on publicly available info but may be outdated. Use "Custom Size" to match the portal's current specs exactly. Also ensure: (1) Background is plain white/light, (2) Face is clearly visible, (3) No shadows, (4) Dimensions match exactly (not off by 1 px).
The tool says "Portal Ready" but the portal rejected it.
Our validation checks pixel dimensions and KB range only. Portals may also check: background color uniformity, face detection, eye visibility, head pose, compression artifacts, DPI metadata, or file format strictness. Try: (1) Contain mode with white padding, (2) Increase min KB slightly, (3) Re-take the photo with better lighting/background.
Can you add a preset for [Exam X]?
Yes! Open a GitHub Issue with the exam name, official portal URL, and the exact photo/signature specifications (dimensions in px, KB range, DOP requirements). We'll add it in the next release.
Does the tool work on mobile?
Yes, fully responsive. Touch drag to pan, pinch to zoom. All controls work on iOS Safari and Android Chrome. For best results, use landscape mode on small screens.
Can I use this for [non-Indian] passport/visa photos?
Yes — use "Custom Size" to enter the exact dimensions and KB range required by your country's authority. The tool works for any pixel+KB combination.
Is there an API or bulk processing?
Not currently. The tool is designed for individual form applicants. For bulk needs, consider a local script using Sharp (Node.js) or Pillow (Python) — the same algorithms we use are open-source.
I found a bug / the tool crashed.
Please open a GitHub Issue with: (1) Browser & OS, (2) Steps to reproduce, (3) Screenshot or screen recording, (4) The preset/image you were using (no need to share the actual photo).
Can I donate to support the project?
We don't accept donations currently. The best support is sharing the tool with fellow aspirants who need it. If you insist, star the GitHub repo — it helps visibility.
Send Us a Message
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No email client configured? Copy the details and email us directly at hello@kbimageresizer.com
Project Links
Response Times
- GitHub Issues: Usually within 24–72 hours
- Email: Typically 24–48 hours on weekdays
- Twitter DMs: Slower — not monitored daily
- Urgent security issues: Email with "SECURITY" in subject — prioritized
We're a small team. Please be patient — every message is read.